Penerapan suspend bagi driver online gojek cabang Palangka Raya

Eviana, Erna (2020) Penerapan suspend bagi driver online gojek cabang Palangka Raya. Undergraduate thesis, IAIN Palangka Raya.

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Abstract

Suspend merupakan punishment bagi driver yang melanggar peraturan. Aplikasi driver diberhentikan sementara saat suspend selama waktu tertentu sehingga tidak bisa menerima orderan. Bagi driver suspend mengurangi pendapatan dan suspend dapat meningatkan kinerja driver. Penelitian ini berfokus pada rumusan masalah: yaitu (1) Bagaimana penerapan suspend bagi driver online Gojek cabang Palangka Raya. (2) Bagaimana dampak penerapan suspend bagi driver online Gojek cabang Palangka Raya. Penelitian ini bertujuan untuk mengetahui dan menganalisis tentang penerapan suspend driver online Gojek cabang Palangka Raya dan dampak penerapan suspend bagi driver online Gojek cabang Palangka Raya.

Penelitian ini merupakan penelitian lapangan dengan menggunakan metode kualitatif. Adapun subjek dalam penelitian ini adalah driver Gojek yang terkena suspend dan informan yaitu para keluarga driver dan karyawan Gojek cabang Palangka Raya. Teknik pengumpulan data dalam penelitian ini adalah observasi, wawancara dan dokumentasi, kemudian dianalisis melalui tahapan data collection, data reduction, data display, dan conclusion drawing.

Hasil penelitian menunjukkan bahwa penerapan suspend yang diterapkan Gojek mengandung tiga prinsip kemitraan yakni prinsip kesetaraan, keterbukaan dan azas manfaat. Dampak penerapan suspend bagi driver online Gojek yakni pada pendapatan yang berkurang. Suspend juga berdampak pada kinerja driver yang semakin membaik. Driver memiliki etos kerja sebagai seorang muslim diantaranyadriver bekerja keras, menggunakan teknologi, bekerja dengan kelompok, bekerja dengan jujur dan ikhlas.Suspend tidak mempengaruhi pada kesejahteraan driver karena driver merasa kebutuhan hidupnya tercukupi.

Abstract

Suspend is a punishment for drivers who violate the rules. The driver application is temporarily suspended when it is suspended for a certain time so that it cannot accept orders. Suspend drivers reduce revenue and suspend can increase driver performance. This study focuses on the formulation of the problem: namely (1) How is the implementation of suspend for the online driver Gojek, Palangka Raya City branch. (2) What is the impact of the application of suspend for online Gojek drivers for the Palangka Raya City branch. This study aims to determine and analyze the implementation of the online Gojek suspend driver for the Palangka Raya City branch and the impact of the suspension on the online Gojek driver for the Palangka Raya City branch.

This research is a field research using qualitative methods. The subjects in this study were Gojek drivers who were affected by suspension and informants, namely family drivers and Gojek employees of the Palangka Raya City branch. Data collection techniques in this study are observation, interviews and documentation, then analyzed through the stages of data collection, data reduction, data display, and conclusion drawing.

The results showed that the application of suspend applied by Gojek contained three principles of partnership, namely the principle of equality, openness and the principle of benefit. The impact of the application of suspend for Gojek online drivers is reduced income. The suspension also has an impact on driver performance which is getting better. Drivers have a work ethic as a Muslim, including drivers work hard, use technology, work with groups, work honestly and sincerely. The suspension does not affect the welfare of the driver because the driver feels that his life needs are fulfilled.

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